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Choose Active to serve your electrical, commercial lighting,
residential lighting and telecommunication needs.
GENERAL FAQs
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What are your hours of operation?
Where are you located?
Can I contact Active after hours?
What are your shipping policies?
Where do I mail my payments?
Who should I talk to about my account?
What is Fox Lighting Galleries?
How do I return an item to Active?
What are your hours of operation?
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Our Chicago location
which includes our
lighting showroom, electrical materials counter and
electrical
sales office is open from 7am to 5pm Monday through
Friday. We are open Saturday from 7:30am to 2pm.
Also, our lighting showroom and material counter are
open late on Thursday evening until 6pm. We are
closed on Sundays.
Our Elgin location, which
includes our commercial lighting department, is open from
8am to 5pm Monday
through Friday. The commercial lighting
department closes at 5pm Monday through Friday. This location is closed Saturdays and Sundays. More detailed information
about our hours of operation is available on our
location information page. |
Where are you located?
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Interactive maps to all of our locations with store
hours can be found on our
location information page.
Our Chicago location is at 4240 W. Lawrence Avenue,
which is between Elston and Pulaski in Chicago. • From
I-90: exit at Lawrence Ave and go 1 mile east. We
are at the corner of Lawrence at Tripp Ave.
• From the Edens: exit at Cicero Ave and travel south on Cicero to Elston Ave. Take a left on Elston and go to Lawrence Ave.
Take a left on Lawrence and we are about 6 blocks east
on the north side of the street.
Our Elgin location is at 1625 Dundee Avenue, Unit
F. From I-90, exit at Highway 25. Go north (a right from
the exit ramp) across the highway, and take a right at
the first light, which is Brandt Road. Take the second
right into the parking lot and we are the first unit in
the back building.
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Can I contact Active after hours?
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Yes, you can call (773) 282-6300
and follow the prompts to leave a voice mail
message or listen to our hours and get directions.
Active also offers an after hours emergency
service. Please contact our inside sales force at
(773) 282-6300 for more information about this
service. |
What are your shipping policies?
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Active makes daily deliveries for customers on open
account to locations throughout Cook, Lake, McHenry,
DuPage, and Kane counties, as well as some parts of Will
County. We also use UPS and other common carriers; as
well as direct shipments from vendors when
appropriate. In most cases, orders placed before
5pm will be shipped the following day if the items
are in stock. Active will also deliver COD orders
for a small fee. |
Where can I mail my payments?
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All payments should be sent to Active
Electric Supply Company at the following address:
4240 W Lawrence Ave, Chicago, IL 60630-2730. |
Who should I talk to about my account?
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For questions on obtaining credit or on the status of
your account, please call our credit manager Linda Fox at
773-427-3371. For help resolving billing
problems, call Michelle Hartsburg at 847-289-5600 x493. Send
waivers, tax and job information to Paula
Piotrowski at 847-289-5600 x480 or Chris Karnes at
773-282-6300 x224. |
Tell me about Fox Lighting Galleries.
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Fox Lighting
Galleries are the residential lighting showrooms of
Active Electrical Supply. Our lighting showrooms in
Chicago and Glenview display hundreds of fixtures in a
wide range of styles to fit all budgets. Our
lighting consultants can
help with everything from a single fixture to
laying out the lighting in an entire house or condo. We
also carry ceiling fans, mirrors, electric fireplaces,
and dimmers. There is no residential lighting
showroom at our Elgin location. The
residential lighting manager is
Skip Leigh
(773-427-3344).
For information about our lighting consultants see
the Residential Lighting
part of our contact information. |
How do I return an item to Active?
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You can bring your return items to our counter or will
call areas and our sales staff will process your return.
You may also contact your sales person, who will write up a return
authorization and schedule a return date for the items.
Active may charge a restocking fee for certain items.
Non-stock and special order items may only be returned
if the manufacturer will accept the item for return. For
questions on the status of your credit, contact Gordy
Pokorney at 773-282-6200 x257. |
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